Cancelling renewal
AEI offers three self-serve paid tiers through Paystack: Individual, Professional and Organisation, each purchasable monthly or annually. Subscribers on a founding plan bought before October 2026 keep that plan's billing interval and price. Larger contracted access is normally sold by contract or invoice, and any refund or termination terms in that signed agreement take precedence for that customer.
You can submit a cancellation request from your account page. AEI sends the request to the payment provider and relies on provider-confirmed billing state. A cancellation should not be treated as complete merely because a local request was submitted; if the provider cannot confirm it, AEI keeps the issue open for reconciliation rather than silently reporting success.
Refunds
Payments already made are not normally refunded solely because a subscription was partly or wholly unused. This applies to weekly, monthly and annual self-serve periods. If a charge was duplicated, processed after a confirmed cancellation, made in error, or otherwise appears inconsistent with the agreed billing arrangement, email intelligence@africaenergyintel.com with the date, amount and payment reference so it can be investigated.
Nothing in this policy limits any refund, cancellation or consumer right that cannot legally be excluded under applicable law.
Billing disputes
If something appears wrong on your statement, contact us with the payment reference and relevant details. You are not required to give up any right to contact your bank or payment provider; direct contact simply gives AEI an opportunity to investigate and correct a billing error promptly.